Replacement & Refund Policy

Replacement & Refund Policy

Your satisfaction is our top priority! If your purchase doesn’t meet your expectations in any way, please reach out to us at hello@inkfablet.com, and we’ll do our best to resolve the issue.

If you have any questions or need assistance, don’t hesitate to contact us. Please note that by placing an order, you agree to all the terms outlined below.

Cancellation & Modification

How to change or cancel your order?

If you change your mind about your purchase, please contact us at hello@inkfablet.com, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.

Please be informed that:

  • Personalized orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.
  • For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.

Free replacement or refund

Making customers return, not our products: We believe that REPLACEMENT or REFUND may help resolve your issue at best. Thus, you are not required to physically return the item(s) to us and, the original items can be kept at your own disposal.

We will take full responsibility within 45 days from order arrival, if the product(s) are:

  • Damaged, defective, or otherwise not functioning properly
  • Not what you ordered or not as in your Order Confirmation email
  • Lost or undelivered, provided the shipping address was accurate

Replacement or refund Process

Please send us an email including the following information:
1.Order number and your Email
2.Video/ photo of the defective product
3.If your claim is in regards to a printing error, please include photographs of the error.
4.If your claim is in regards to the sizing issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

We will re-send you a new product in the above situation if it’s confirmed by our customer service. We believe that REPLACEMENT may help resolve your issue at best. Thus, we do not have policies for refund.

Here’s a revised version of your note regarding replacements and customer service:

Note:

Please be aware that we typically do not accept replacements for issues resulting from customer errors, such as providing an incorrect or incomplete shipping address. We encourage you to carefully verify your address prior to checkout.

Additionally, there may be a 20% variation between the advertised images and the actual product you receive. This difference can occur due to variations in lighting during photography or differences in monitor displays, which may affect color perception.

Replacement with a Small Fee

In certain cases, we can provide a replacement for a nominal fee compared to the original price. This applies if you receive the wrong item, design, or size due to an error in your customization input. In such situations, you will not be required to return the incorrectly received item.

We value every customer and strive to make your experience as satisfying as possible. Thank you for trusting us with your order and allowing us to do what we love!

If you have any questions or need assistance, please reach out to us at hello@inkfablet.com.